As the data centre landscape changes, it is becoming increasingly more important to make sure you are asking the right questions and including all stakeholders when considering your data centre options. As we see continue to see the disconnect between design and operation, our Associate Director, Steve Lorimer, highlights why we, as consultants, need to challenge our customers in understanding what they are trying to achieve, rather than taking briefs at face value. You can read the article below or see the full magazine here.
Traditionally, the design of new data centres has been at the forefront of clients’ minds when procuring new IT infrastructures. Meanwhile the less glamorous maintenance and operation element is put on the backburner until, in some cases, after the build is complete.
In recent years this has led to data centre systems that are excessively expensive and unable to perform in the long-term. The industry has been relatively slow in resolving this but now, more than ever, clients need greater insight to help them navigate the wealth of solutions on the market while minimising costs.
Last year we aimed to do this through the launch of our specialist consultancy division. We recognised the need to join our FM and design and build offering as a service, that can guide clients in considering both elements right from the outset. Since then, it’s proved to be the panacea clients didn’t know they needed.
IT is increasingly integral to companies’ wider business strategies as well as their dayto-day operation. Even now, high-profile examples of server downtime are acting as huge reputational issues affecting stock prices and customer perceptions. This is only set to continue as businesses grow their reliance on big data, automation and systems underpinned by highly available systems.
Often end-users have a preconceived idea of what they want for their data centre system. From a design perspective this can be any number of in-house, co-located, cloud systems or hybrid solutions. Often they are blinded to new technology on the market and the latest cutting edge systems. Stripping the process back to the fundamental question, ‘what do you want to achieve?’ is more vital than ever.
Clients have never been faced with a range of options as broad as they are today. Navigating this with them can show clients that initial plans, and the combination of new technology they want to include, may be too expensive, or, in the worst cases, not meet their objectives when maintenance and design are factored in.
Too often the industry simply takes the brief from clients without challenging it. We now work with clients before they put design and build tenders out to the market – working alongside internal teams to develop a system that meets their needs, is future-proof and is cost efficient in the long term.
As one example, one of the biggest operational costs clients face in running their own in-house data centre is cooling and failure of this can result in significant downtime. Design teams will often aim to ensure that cooling systems are optimised across rack space but, when it comes to operation – FM teams need to be in the loop to work out whether different permutations of cooling systems will be easy to access and maintain.
As the industry attempts to meet best practice guidance set out by the BS EN 50600 standard, collaboration will become even more important. With both design and maintenance considerations in the guidelines, simply having one party at the table is unable to produce a cutting edge data centre any longer. Particularly if clients are tempted to overinvest in new technology without considering their current and expected capacity needs and the long term maintenance costs of these systems.