Critical environment specialist, Keysource, has completed a multi-million pound IT transformation project for global advisory, broking and solutions company Willis Towers Watson.
Keysource was appointed by Willis Towers Watson in 2016 to support its global IT transformation, following the merger of Willis Group and Towers Watson. Designed to underpin Willis Towers Watson’s global IT strategy and prepare it for future business activity, Keysource delivered significant upgrades to two live data centre facilities in Ipswich and Reigate, which host critical data for the firm’s business, including the delivery of two new data halls.
Keysource consultancy teams worked in close partnership with Willis Towers Watson on the design and delivery approach, evaluating a number of options and strategies. Once a recommendation had been made, Keysource were then appointed under a design and build contract for a full turnkey project to upgrade two data centres which service much of Willis Towers Watson’s global business.
The project has provided Willis Towers Watson with its own on-premise, data estate with cloud-like flexibility, enhanced security and resiliency assurance – a business-critical consideration for the organisation and its customers. The new IT infrastructure will also, reduce overheads and provide a platform to support the future growth of the business.
Paul West, Global Data Centres Director at Willis Towers Watson said:
“The delivery of the new data centre expansion was a crucial part of our IT strategy and has taken us to another level of resiliency. From designing to our requirements and delivering the project without downtime, the team at Keysource were instrumental in the project’s success.”
Jon Healy, Managing Executive at Keysource, said:
“Many of our customer are facing the challenge of transforming their data centre estate to meet the requirements of today and the future. As a key technology partner we are delighted to continue supporting Willis Towers Watson’s global strategy through the planning and execution of key tactical projects.
“Our appreciation of the IT services being delivered and Willis Towers Watson’s operational business environment, allowed us to tailor the delivery of this critical project to minimise the impacts, which are inherent within projects of this nature.”
Just over one month into the New Year and Keysource has already celebrated a major project milestone, with construction beginning at the major 80-acre data campus in Tianjin for Chayora, one of China’s leading data centre operators.
Our team is designing the site’s nine data centres, comprising of six general-purpose facilities and three high performance computing centres – a total of 21,000 racks and over 300MW. The site will serve the data needs of a range of international businesses and the greater Beijing region, which is home to more than 150 million people.
The Tianjin site is the first in a series of key data campuses that we will help Chayora deliver across China, alongside sites in Shanghai, Nanjing, Hangzhou and Guangzhou, as part of the business’ $2bn investment in infrastructure.
We were appointed in 2016 as Chayora’s lead design partner to provide initial strategic site planning, and as part of our partnership we have also been working with end customers to help meet their specific requirements.
Stephen Whatling, Managing Director of Keysource, said:
“China is rapidly becoming one of the world’s largest data centre markets and our partnership with Chayora is a key way we can help meet demand.”
“Working within such a strict regulatory environment and on such a large scale has put our expertise and consultancy skills to the test, but one we have more than risen to. We’re looking forward to getting to the next phases.”
The first phase of the Tianjin development will offer 25MW of power capacity and is expected to come online by the end of 2018.
Critical environments and data centre specialist, Keysource, has partnered with Corporate Risk Associates (CRA) to meet growing demand for risk management services in the data centre sector.
This partnership will offer in-depth performance and risk management services, to allow them to build up a full risk profile of their data estates, taking in a range of factors including location, operational performance and resilience, risk and critical processes monitoring.
Keysource says that the in-depth analysis will also advise clients on selecting the most appropriate data centre model for their business, through an in-depth understanding of the risk involved in each option.
Mike West, chairman at Keysource, said:
“Despite cyber security and data resilience becoming board-level concerns, there is a dearth of specialist consultancy available in the market to help businesses grasp and manage risks in their data centre estates. This joint venture will fill that gap by combining Keysource’s vast experience in the design and operation of data centres with CRA’s risk management expertise.
“We will work with clients to ensure that they understand where risk lies in their IT infrastructure, select the best options for new investment and mitigate any potential threats. With cyber risk set to take on increasing significance for corporate due diligence, this partnership means we are well placed to capitalise on a growing market.”
Jasbir Sidhu, CEO of CRA, said
“We have 16 years’ experience of providing risk assessments to critical industries – including maintaining national infrastructures in the power, defence and transport sectors. Our approach, which sees us look at the facilities, hardware and human elements of day-to-day operation, will enable us to ensure that the joint venture’s clients have an incredibly robust understanding of the risk related to their data centres.”
Interested in finding out more or seeing how we can ensure visibility across your data centre estate? Call us on 0345 204 3333 and speak to Oliver Goodman.
Our Associate Director, Jon Healy, sat down with DCS Europe to discuss market observations, our new services and the success of the business over the last year. You can read excerpts from the conversation below or see the full article in the summer edition of DCS Europe.
Keysource is an international provider of solutions for business critical environments, including data centres. We have 35 years’ experience partnering with our customers to provide solutions and services that enable their technology requirements.
Our work spans the full lifecycle of the critical environment providing an ability to leverage a wide range of capability within the business.
As an Associate Director, and a member of the senior management team, my team and I are responsible for existing and new customer engagements, understanding the best way we can help customers and how our capabilities are best utilised.
Our passion is in understanding our customers’ businesses and how they use technology in order to deliver their objectives and drive benefits, often taking some innovative thinking to get there.
As technology changes so do the demands of the market and our customers’ requirements. We’ve continued to adopt a fresh strategy year-on-year to be able to continue meeting this.
The most significant change to the business in the last 18 months has been the development of our consultancy and professional services offering.
This approach allows us to work with our customers to better understand their data centre needs, including how they use and deliver these services, whether this be internally, externally or both.
In our view, having an understanding of how data centres fit within wider business objectives is now vital. And as customers’ adoption of virtualisation, cloud and other platforms continues, our role is becoming increasingly critical.
We’re very much of the view that given the normally significant investment and the long term nature of these solutions, they need to meet the customer’s needs both now and in the future. Working back from the application layer and infrastructure selection, where possible, enables a more informed and strategic process when it comes to both specifying the build of a data centre and assessing its future operation requirements.
Building on our critical facilities management offering, our additional service lines that support IT and network services have organically grown through long-term customer partnerships. We’ve seen these provide benefits akin to a managed service while also giving customers operational benefits including better efficiency and higher availability.
We also joined the Styles&Wood Group towards the end of last year. This has allowed us to offer a much wider range of property services to our customers while also providing critical environment expertise to new and existing customers from across the Group.
We have structured our business to support our customers throughout the critical environment lifecycle.
Our consultants and professional services teams support strategy development, auditing, discovery exercises, and assessment of operational environments. We also advise clients during design-stages with a range of pre-construction services including business cases, permission and approvals, design development and tender creation.
Keysource’s project teams deliver critical projects from small works to major data centre builds with a range of flexible services. These include project management, turnkey construction, operational upgrades, and transformation as well as a full range of end-of-life services.
To complement this Keysource provide a full range of critical environment operational services through our facilities management specialism. From security, maintenance planning and management, to reactive on-site support, monitoring and optimisation. These are often tailored services to meet specific needs of the customer or operation.
For a recent contract, we were appointed right at the beginning of a client project. This meant we were involved in, and had an appreciation of, the broader business objectives and establishing the strategic need for the data centre.
Often these business objectives have a cost, time and risk implication. By discussing these openly with the customer and working with their in-house team to develop the brief and key deliverables, we were able to advise on a range of potential models with the client and ultimately arrive at the best approach to meet their needs.
Our consultants provide a wide range of services from market advice, strategy development, assessment services, transformation planning and design development.
The great thing about having a platform which brings together Keysources’ specialist consultants with client IT and facility teams is that decisions are so much more informed. As a result, the collective output quality is extremely high and clients can typically achieve better delivery while minimising cost and risk.
Development in the sector is as interesting as ever and there are a few different themes that will influence a change in how data centres are approached in the coming years.
Firstly, the ever growing cloud offering, facilitated by hyperscale data centre players, are evolving to better tailor their services and the way they are delivered, with need for data centre availability not necessarily always being a priority. Instead we expect to see more customers focus on flexibility to better accommodate an ever evolving IT-infrastructure layer and the ability to drive commercial efficiencies while maintaining service levels.
Questions around how the sector can provide the infrastructure for the Internet of Things (IoT), and the emergence of industries such as smart buildings, self-driving transport and consumer automation are also going to play a huge role in driving change. We expect growth in ‘Edge’ data centres and therefore identifying a need for regional presence will become prominent over the next 12 – 18 months. Professional data centre operators are already considering their strategies with this in mind and we expect this to continue.
Meanwhile legislation and regulations will continue to influence the market and the likes of the General Data Protection regulation (GDPR), information security and Brexit will continue to be factors in the decision making process.
There is also an ongoing focus on resilience at the application layer, and the way this is enabled can now take many different forms. As a result, the hybrid-approach that many have already adopted is set to continue as businesses look to respond to challenges in both the data centre market and their own industries.
One thing is for sure with no silver bullet in sight for customers. Navigating the endless options and aligning these with wider business strategies will be crucial in the success of any project requiring data centre services.
Keysource is always looking ahead to understand how we can better support our customers with foreseen trends and the challenges that emerge alongside.
Strategy and approach are key to what physical assets and service are procured in order to deliver on customers’ requirements. And, support from trusted partners will continue to be needed.
One thing is for certain, our need to continue to innovate is key in order to provide the different ways of thinking and agility to a situation or problem.
Furthering our commercial success in the education, technology and utilities sectors, we have secured new contracts to support three customers’ changing data centre needs.
The new contracts will see us deploy our expertise of working in live environments to deliver projects and services for the University of Leicester, cloud hosting provider brightsolid, and a major utilities company
For the University of Leicester, we will deliver a significant upgrade to the critical cooling infrastructure across its data centres, to support an increase in capacity and maintain high efficiency. The works will keep the institution at the forefront of best practice and discovery-led research. It is our latest contract in a partnership with the university, which has seen us operate the institution’s data centre estate since 2008.
Leading Scottish cloud hosting and colocation provider brightsolid, has appointed us to continue to deliver industry leading critical environment facilities management services for its Tier III Design Certified data centre in Aberdeen. The extended contract follows the first phase of the project, which we delivered in 2015, and has seen strong demand for the facility’s high specification.
We will also continue to deliver on a relationship dating back to 2010 with a major utilities company to carry out the design & build of a data centre at a critical site. The project will see our team work under strict site constraints due to high security and business critical nature of the facility.
Stephen Whatling, MD at Keysource, said:
“As the market for the expansion and improvement of existing facilities remains strong, we’re enjoying growing demand for our expertise in working in challenging, live environments. These contracts demonstrate that our strategy of forming long term partnerships with customers, continues to produce repeat business opportunities, while helping them to remain at the forefront of efficient data centre design and operation.”