At the beginning of this year we announced that we had evolved our strategy, in line with market needs, to a more consultative led approach. We’ve seen, as customer needs change, that a wholly owned on-premise solution may not be the best option, and that a hybrid solution of cloud, colocation and some on-premise may deliver better against technical and commercial needs.
We’ve been working hard this year delivering strategy and IT Asset advice for both public and private sector organisations across Europe with great success (watch this space for upcoming announcements!) and have launched a new company – Business Critical Solutions – to further support this offering.
But once your strategy is in place – how do you best implement it?
Whilst we have been historically known as the data centre design and build experts (and we have been recognised by leading award bodies across the globe for our projects) our Critical Facilities Management division is less well known. With over 30 critical engineering specialists (plus administration and helpdesk teams) supporting our 200+ contracts across Europe, our teams are constantly looking at new ways of supporting and optimising our customers facilities and operations.
With IT Asset consolidation or moves being required in some cases, expert support is needed to safely and securely transport your IT hardware. In order to further satisfy this need Keysource has recently taken delivery of a new set of bespoke Shock Mounted Portable Server Racks.
They have already had their first outing, transporting the Metropolitan Police Service servers and IT hardware from their old data centre operator across to their new one. Carried out under highly secure conditions and escorted throughout the process by two NPPV (Non Police Personnel Vetting) level 3 staff, the new portable racks ensured the move went as expected and integrity of the data was maintained throughout.
Leeds City Council (LCC) has chosen Keysource, the critical environment specialist, to provide vital support for its data centres in and around the city centre. It follows a competitive tender and is designed to ensure that there is minimal downtime and disruption to IT services and that the data centre environment remains resilient and secure.
Under the terms of the agreement Keysource will provide a critical FM solution across a number of data centres that house the infrastructure to support all the Council’s IT systems. This will include managing a preplanned maintenance programme for all critical equipment to manufacturers’ specifications and frequencies. A robust emergency cover will also be implemented to allow the data centres to function to a high availability.
Keysource will provide a 24/7/365 emergency repair service with a guaranteed response time onsite in under a maximum of 4 hours. Training will also be provided for LCC staff on all aspects of the data centres and equipment.
Melvin Thompson at Leeds City Council, said:
“Our data centres are vitally important with the growth of digital content and it is essential that we have the right partner in place to ensure they are well maintained and managed. Keysource have a proven track record and we look forward to working closely with them to maintain our robust data centre environments.”
Mike West, CEO at Keysource, said:
“Our Critical FM service will deliver seamless, responsive and proactive management of the maintenance services for LCC’s data centres in line with their own strategic objectives. We will focus on fundamental elements such as compliance, risk and availability utilising our unrivalled experience in the data centre environment and our invaluable understanding of Total Cost of Ownership issues.”
Keysource, the expert in business critical environments, has been appointed by the University of Leicester on a three-year extendable contract to provide critical data centre facilities management (FM) services. It builds on a seven-year relationship which started in 2009 when Keysource designed and built the University’s award winning data centre which they then expanded in 2011, almost doubling it in size.
Under the terms of the new deal Keysource will provide a seamless, responsive and proactive management of the maintenance services for the data centres in line with the University’s own strategic plan. This will include providing specialist auditing and monitoring of energy efficiency levels so that the University can both reduce operational costs and meet carbon footprint targets. The service will be based on a clear framework focusing on data centre best practice, leveraging the ITIL methodology and Keysource’s new CAFM system.
Additional support will be provided during August and September when the University is at its busiest with student applications. During this time Keysource will undertake Critical Window Pre-Health Checks on the infrastructure to ensure the data centres are working at optimum standards, whilst Critical Facilities Engineers will be stationed within close proximity to the University. This will facilitate a rapid response in the event of any issues and minimise the risk of downtime.
Keysource will also provide a series of regular service and strategic reviews to ensure that energy efficiency certificates are achieved. The team will also be responsible for cleaning sensitive data centre alarms and conducting an upgrade to the University’s business management services systems so that data centre cooling can be managed centrally.
Stuart Poulton, Systems Specialist (Infrastructure) at Leicester University said,
“Our data centres are becoming increasingly important with the growth of digital content, therefore Keysource will be providing a crucial service by not only helping us to ensure we meet energy efficiency targets but also keep our data services up and running at all times.”
Mike West, CEO at Keysource, commented,
“We have built a successful partnership with the University of Leicester over the last seven years and we welcome the opportunity to continue to strengthen our relationship. We believe this will help to ensure excellence in delivery and this collaborative approach, where we proactively share knowledge, will help the University to deliver on its strategic plans.”
Richard Clifford, Data Centre Consultant at Keysource, added,
“Being associated with such a prestigious academic institution is something that we relish and we will commit all of our resources to making this new contract another success.”
The Metropolitan Police Service (MPS) has awarded the management of two of its critical data centres to Keysource, the critical environment specialists, as part of the wider strategic implementation of the force’s technology transformation programme.
The MPS has identified an efficient IT infrastructure as a key enabler in its One Met transformation programme to deliver its ‘20:20:20’ strategic priority – to decrease key crimes by 20%, increase public confidence by 20% and decrease costs by 20%.
The highly secure, available and scalable data centres house critical MPS’ IT systems supporting services such as emergency service communications which handle an average of 6,000 triple 9 and 15,000 non-emergency calls every day, automatic number plate recognition which captures over 38 million plates daily and the recently introduced body worn video.
The contract award is designed to support a number of MPS’ key objectives including: modernising its IT whilst reducing costs; improving efficiency; maintaining resilience, and delivering energy savings. A key aspect of the service is collaboration within the multi-supplier ecosystem, to deliver end-to-end services to the MPS. This includes the transformation of existing services as well as the ongoing delivery of new services.
As the Data Centre Management Service (DCMS) provider Keysource is managing assets, capacity, efficiency, certification and compliance, as well as taking responsibility for delivery management and physical security management including access to site, data hall and racks. Operational services including M&E testing and maintenance scheduling, IT smart hands service, data cabling and IT decommissioning and commissioning services are also part of the remit.
Chris Naylor, Director of Digital Policing at MPS, said:
We are delighted to have Keysource as a specialist provider in Data Centre managed services and look forward to working with them as part of our multi supplier delivery model to deliver real benefits to the organization and to the public.
Mike West, Managing Director at Keysource, said:
Keysource are delighted to partner with an organisation recognised for their proud history and who are a symbol of excellence around the world. Being selected to support technology requirements which will enable the MPS to improve services and meet the needs of a changing London is a testament to the expertise of our team.
Jon Healy, DCMS Solution Architect, said;
It was important for the team to gain an intimate understanding of the service requirements, tower operating model and how this underpins the strategic objective of the programme. This enabled us to design a service which was completely aligned with the MPS requirements, built on industry standards and practices, with the agility to support the MPS’s evolving critical environment estate.
Find out more about our experience delivering against the Service Integration and Management (SIAM) tower framework or contact us to see how we can help you on +44 (0) 345 204 3333.
Keysource, the critical engineering specialists, can now provide all aspects of data centre design and delivery through the new North Eastern Universities Purchasing Consortium Ltd (NEUPC) Data Centre Management Framework. This builds on the previous NEUPC framework, where Keysource was able to provide data centre consultancy services.
NEUPC is one of six UK Higher Education purchasing consortia established to deliver and manage a wide range of collaborative framework agreements within the higher education sector. NEUPC’s new Data Centre Management Framework offers a broad scope of equipment, infrastructure and consultancy. The framework was designed by IT and Telecoms procurement experts from Higher Education institutions to speed up the process of data centre procurement for members and provide a supplier benchmark for services. This two-year agreement went live on the 29th September 2015.
Rob Elder, Director at Keysource said,
We have a long pedigree of providing high performance data centre facilities to the education sector. We’re excited that we can now offer our NEUPC framework customers all of our expertise from consultancy right through to delivery and ongoing management through this framework. As a truly independent organisation, Keysource takes pride in providing customers with world class data centre facilities while keeping within the constraints of tight budgets.
Since its appointment five years ago, Keysource has provided consultancy services under the previous NEUPC data centre framework for prestigious customers such as Teesside University and The National Archives.