10 Questions with Tomorrow’s FM

This month our new Managing Director – FM, Tod Harrison, spoke to Tomorrow’s FM to answer 10 hard hitting (not) questions.. You can see the full article on page 66 here and to get you started the first 5 are below!

  1. What was your first job? 

An apprentice electrician for London Electricity Board

  1. How did you get into the Facilities Management industry? 

I was working in construction on a roof in Canary Wharf and it was so cold that it started to snow. When I went home I told my wife that I wanted to be an engineer and work inside. I quit my job and started to work for another company and put my plan into action.

  1. Who, in any other industry, do you most admire? 

I admire anyone who is in a leadership position and gives others opportunities and supports them to do better. I had a mentor who sponsored me to do an engineering degree and supported me throughout, I am hugely grateful to him and want to do the same for others.

  1. If money was no object, what car would you buy? 

I’m not really into cars but I would like a driver, if that was feasible, as I’m not a great driver myself. The driver could choose the car.

  1. How would you improve the Facilities Management industry?

I believe there are two key areas to improve the FM industry.

  1. I’d get clients to collaborate with service providers from the beginning so that decent tender specifications could be drawn up to the benefit of the client. At the moment tender documents are often too prescriptive and don’t give clients what they need. A bespoke solution is much better. There should be more opportunities to have workshops, more facilitations and more open dialogue before the tender stage so that the customer is 100% satisfied.
  1. We have clear training and development plans in place for the industry to ensure we attract and retain the best people. There needs to be a clearer career path within the FM industry. For example HR is now on more board agendas with its whole strategic outlook.

Sky discusses DCIM with Keysource (Video)

Watch our latest video on our recent DCIM deployment project with Sky

DCIM – Top 10 things to consider

This year Sky rolled out a new Data Centre Infrastructure Management solution (video case study here) across its UK data centre estate with Keysource leading the project. We asked the teams involved to give us a list of the top 10 things that they felt were most important for anyone considering DCIM.

  1. Business Case – Make sure the numbers stack up and that it meets any ROI requirements.
  2. Success Criteria – Be clear about which criteria will be used to judge the success of the project. With any roll out of DCIM, the success will be derived by what is achieved as a result of the data from the tool, not by deploying the tool itself. By understanding what you want to get out of the tool before you start, processes and reports can be built alongside the system to ensure you get the most out of the information it reports.
  3. Scalability – Your DCIM solution needs to match your business needs today but you will also need to build in a capability for future development and growth.
  4. Process – Don’t just consider the DCIM tool but also look at how best to plan, implement and support its integration.
  5. Purpose – Don’t just focus on energy efficiency. If that is the sole or main aim then DCIM is not for you. For Sky, with its on-going commitment to reduce carbon footprint, a key requirement was for a tool that would allow them to holistically monitor the performance of the DC Estate and help in identifying opportunities to optimise consumption whilst maximising service uptime.
  6. Stakeholders – Get internal team members on board as soon a possible as DCIM is quite a long process. Keysource ran regular workshops to get everyone on board and then carried on throughout the process to keep everyone in the loop.
  7. Commitment – Commit and keep going. There will be tough times ahead but the benefits are well worth it.
  8. SMART – Measure and report on successes and focus on continuous improvement. Let people know how well the project is going.
  9. Momentum – The project will need a clear leader and one that is committed to maintaining momentum. They will need to be tenacious, diplomatic and passionate about the project.
  10.  Partner – Choose your partner carefully. Sky realised that DCIM is a journey and wanted a long-term, trustworthy partner to accompany them throughout.

To learn more about Keysource’s DCIM solutions with expert support, visit the dedicated webpage here.


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