Keysource awarded five-year FM contract with Indectron

Critical environment specialist, Keysource, has won a five-year contract with colocation provider, Indectron, to provide facilities management and technical services at its Gloucester data centre.

Keysource will provide a full range of FM services at Indectron’s Shield House site, including engineering, service management, remote monitoring and coordinating all planned maintenance.

This contract builds on Keysource’s prior consultancy work with Indectron, which has included providing feasibility, design, and technical due diligence services for the development and commissioning of the 20,000 sq ft facility.

The 3MW site opened in 2018 and provides secure and flexible colocation services to their clients.

Stephen Lorimer, Associate Director at Keysource, said:

“We have a long history of working with colocation providers like Indectron. We’re seeing our clients increasingly value a consultancy-led approach which goes above and beyond the nuts and bolts of facilities management to include technical and client support services.”

“We’ve built a strong working relationship with Indectron over the past three years and the team knew our business could provide the standard of FM support it needed, as well as the technical and consultancy expertise to help enhance the site’s service and drive the business forward. We’ve helped develop this facility from beginning to end and look forward to continuing our partnership by supporting its management.”

Andrew Bence, Managing Director at Indectron, said:

“Having an FM provider that was a trusted partner was important to us. We were confident in Keysource’s ability to deliver what we needed, while providing the additional expertise to ensure our site offers the best service. This peace of mind allows us to focus on growing our business.”

Keysource is part of integrated property services group Styles&Wood, which provides a full range of professional and contracting services to some of the UK’s premier brands and leading blue chip organisations.

Keysource shortlisted for CIBSE Building Performance Consultancy Award

We are delighted to announce Keysource has been shortlisted for Building Performance Consultancy of the Year at this year’s CIBSE Awards.

Now in their eleventh year, the CIBSE Building Performance Awards showcase the teams, products, initiatives and projects that demonstrate engineering excellence in the built environment.

The prestigious Building Performance Consultancy Award recognises consultancies that have demonstrated an outstanding contribution to the design or refurbishment of buildings to meet client expectations of performance, throughout its operational life.

Chosen by a panel of judges, this shortlisting acknowledges our drive for continuous improvement, innovation and knowledge sharing within the industry as well as the businesses commitment to employee development.

Jon Healy, Associate Director, Keysource commented:

“As the global requirement for critical environments increases, particularly within the data centre sector,  the sustainability and environmental efficiency of both new and legacy facilities is becoming increasingly crucial.

“To be shortlisted for this prestigious award is a testament to our contribution to the building community. We have an excellent track record in designing and delivering world class critical environments and it’s fantastic to be recognised as a leader in our industry.”

The winner will be announced at the awards ceremony on the 6th February 2018.

Keysource rows for charity

Last weekend the Keysource team took to the water at Tilgate Park in Crawley for the annual Dragon Boat Race in support of St Catherine’s Hospice.

Competing against 35 other local businesses, the event see’s team racing 40ft Dragon Boats in three timed trials with the six best times competing in the final.

With the weather starting out chilly but sunny the team lined up for the first race, beating the competition and securing a great time of 1.06.

Knowing the weather was likely to turn inclement the team had chosen their fancy dress theme to counter this, with psychedelic colours, a purple velvet suit and even a member of the Scots Guard, our Austin Powers theme seemed to put smiles on the faces of competitors and attendees alike, with several well-wishers (including the Mayor and Mayoress of Crawley) lining up for a photo!

With a leading time of 1 minute to beat the team took to the water for their second and third sessions, however with the weather getting steadily worse the times didn’t improve, gaining another 1.06 and 1.09 respectively.

As our local charity St Catherine’s Hospice provides expert and specialist end of life care and support for patients and their families. At the time of writing the current sponsorship sits at £1500, we would like to thank everyone that has supported us and sponsored us so far. If you haven’t sponsored us yet, there is still time! You can donate to the charity here.

Are you asking the right questions?

As the data centre landscape changes, it is becoming increasingly more important to make sure you are asking the right questions and including all stakeholders when considering your data centre options. As we see continue to see the disconnect between design and operation, our Associate Director, Steve Lorimer, highlights why we, as consultants, need to challenge our customers in understanding what they are trying to achieve, rather than taking briefs at face value. You can read the article below or see the full magazine here.

Traditionally, the design of new data centres has been at the forefront of clients’ minds when procuring new IT infrastructures. Meanwhile the less glamorous maintenance and operation element is put on the backburner until, in some cases, after the build is complete.

In recent years this has led to data centre systems that are excessively expensive and unable to perform in the long-term. The industry has been relatively slow in resolving this but now, more than ever, clients need greater insight to help them navigate the wealth of solutions on the market while minimising costs.

Last year we aimed to do this through the launch of our specialist consultancy division. We recognised the need to join our FM and design and build offering as a service, that can guide clients in considering both elements right from the outset. Since then, it’s proved to be the panacea clients didn’t know they needed.

IT is increasingly integral to companies’ wider business strategies as well as their dayto-day operation. Even now, high-profile examples of server downtime are acting as huge reputational issues affecting stock prices and customer perceptions. This is only set to continue as businesses grow their reliance on big data, automation and systems underpinned by highly available systems.

Often end-users have a preconceived idea of what they want for their data centre system. From a design perspective this can be any number of in-house, co-located, cloud systems or hybrid solutions. Often they are blinded to new technology on the market and the latest cutting edge systems. Stripping the process back to the fundamental question, ‘what do you want to achieve?’ is more vital than ever.

Clients have never been faced with a range of options as broad as they are today. Navigating this with them can show clients that initial plans, and the combination of new technology they want to include, may be too expensive, or, in the worst cases, not meet their objectives when maintenance and design are factored in.

Too often the industry simply takes the brief from clients without challenging it. We now work with clients before they put design and build tenders out to the market – working alongside internal teams to develop a system that meets their needs, is future-proof and is cost efficient in the long term.

As one example, one of the biggest operational costs clients face in running their own in-house data centre is cooling and failure of this can result in significant downtime. Design teams will often aim to ensure that cooling systems are optimised across rack space but, when it comes to operation – FM teams need to be in the loop to work out whether different permutations of cooling systems will be easy to access and maintain.

As the industry attempts to meet best practice guidance set out by the BS EN 50600 standard, collaboration will become even more important. With both design and maintenance considerations in the guidelines, simply having one party at the table is unable to produce a cutting edge data centre any longer. Particularly if clients are tempted to overinvest in new technology without considering their current and expected capacity needs and the long term maintenance costs of these systems.

A partnering approach is essential to meet today’s data centre challenges

Our Associate Director, Jon Healy, sat down with DCS Europe to discuss market observations, our new services and the success of the business over the last year. You can read excerpts from the conversation below or see the full article in the summer edition of DCS Europe.

1.  For those that don’t know please can you describe Keysource and your role in summary?

Keysource is an international provider of solutions for business critical environments, including data centres. We have 35 years’ experience partnering with our customers to provide solutions and services that enable their technology requirements.

Our work spans the full lifecycle of the critical environment providing an ability to leverage a wide range of capability within the business.

As an Associate Director, and a member of the senior management team, my team and I are responsible for existing and new customer engagements, understanding the best way we can help customers and how our capabilities are best utilised.

Our passion is in understanding our customers’ businesses and how they use technology in order to deliver their objectives and drive benefits, often taking some innovative thinking to get there.

2. 35 years? Congratulations! Let’s not go back that far but what have Keysource been up to recently?

As technology changes so do the demands of the market and our customers’ requirements. We’ve continued to adopt a fresh strategy year-on-year to be able to continue meeting this.

The most significant change to the business in the last 18 months has been the development of our consultancy and professional services offering.

This approach allows us to work with our customers to better understand their data centre needs, including how they use and deliver these services, whether this be internally, externally or both.

In our view, having an understanding of how data centres fit within wider business objectives is now vital. And as customers’ adoption of virtualisation, cloud and other platforms continues, our role is becoming increasingly critical.

We’re very much of the view that given the normally significant investment and the long term nature of these solutions, they need to meet the customer’s needs both now and in the future. Working back from the application layer and infrastructure selection, where possible, enables a more informed and strategic process when it comes to both specifying the build of a data centre and assessing its future operation requirements.

Building on our critical facilities management offering, our additional service lines that support IT and network services have organically grown through long-term customer partnerships. We’ve seen these provide benefits akin to a managed service while also giving customers operational benefits including better efficiency and higher availability.

We also joined the Styles&Wood Group towards the end of last year. This has allowed us to offer a much wider range of property services to our customers while also providing critical environment expertise to new and existing customers from across the Group.

4. You’ve touched on the new consultancy led approach and Keysource have a well-known D&B service so, in a nutshell, what is Keysource’s offering?

We have structured our business to support our customers throughout the critical environment lifecycle.

Our consultants and professional services teams support strategy development, auditing, discovery exercises, and assessment of operational environments. We also advise clients during design-stages with a range of pre-construction services including business cases, permission and approvals, design development and tender creation.

Keysource’s project teams deliver critical projects from small works to major data centre builds with a range of flexible services. These include project management, turnkey construction, operational upgrades, and transformation as well as a full range of end-of-life services.

To complement this Keysource provide a full range of critical environment operational services through our facilities management specialism. From security, maintenance planning and management, to reactive on-site support, monitoring and optimisation. These are often tailored services to meet specific needs of the customer or operation.

5. Do you have an example of where these new front end services have provided real benefits for your customers?

For a recent contract, we were appointed right at the beginning of a client project. This meant we were involved in, and had an appreciation of, the broader business objectives and establishing the strategic need for the data centre.

Often these business objectives have a cost, time and risk implication. By discussing these openly with the customer and working with their in-house team to develop the brief and key deliverables, we were able to advise on a range of potential models with the client and ultimately arrive at the best approach to meet their needs.

Our consultants provide a wide range of services from market advice, strategy development, assessment services, transformation planning and design development.

The great thing about having a platform which brings together Keysources’ specialist consultants with client IT and facility teams is that decisions are so much more informed. As a result, the collective output quality is extremely high and clients can typically achieve better delivery while minimising cost and risk.

 10. You spoke at the beginning about the rapid changes in technology changing our approach to data centres. More generally, how do you see the approach to data centre design/build/operations developing over the coming years?

Development in the sector is as interesting as ever and there are a few different themes that will influence a change in how data centres are approached in the coming years.

Firstly, the ever growing cloud offering, facilitated by hyperscale data centre players, are evolving to better tailor their services and the way they are delivered, with need for data centre availability not necessarily always being a priority. Instead we expect to see more customers focus on flexibility to better accommodate an ever evolving IT-infrastructure layer and the ability to drive commercial efficiencies while maintaining service levels.

Questions around how the sector can provide the infrastructure for the Internet of Things (IoT), and the emergence of industries such as smart buildings, self-driving transport and consumer automation are also going to play a huge role in driving change. We expect growth in ‘Edge’ data centres and therefore identifying a need for regional presence will become prominent over the next 12 – 18 months. Professional data centre operators are already considering their strategies with this in mind and we expect this to continue.

Meanwhile legislation and regulations will continue to influence the market and the likes of the General Data Protection regulation (GDPR), information security and Brexit will continue to be factors in the decision making process.

There is also an ongoing focus on resilience at the application layer, and the way this is enabled can now take many different forms. As a result, the hybrid-approach that many have already adopted is set to continue as businesses look to respond to challenges in both the data centre market and their own industries.

One thing is for sure with no silver bullet in sight for customers. Navigating the endless options and aligning these with wider business strategies will be crucial in the success of any project requiring data centre services.

11. And how do you see Keysource developing to help address these trends?

Keysource is always looking ahead to understand how we can better support our customers with foreseen trends and the challenges that emerge alongside.

Strategy and approach are key to what physical assets and service are procured in order to deliver on customers’ requirements. And, support from trusted partners will continue to be needed.

One thing is for certain, our need to continue to innovate is key in order to provide the different ways of thinking and agility to a situation or problem.

[x]

Contact Us

Please fill in the form below and a member of the team will be in touch shortly.